Plan Managing means an external organisation manages clients NDIS funds. They upload invoices/receipts to the NDIS Portal (PROTA) and then issue payment to a company or support professional. It gives participants the flexibility to choose their own supports without the hassle of managing invoices and payments.
When choosing to book supports through tappON and you are Plan Managed, tappON will issue the invoice and send it off to the Plan Manager on your behalf. Once tappON has received payment, tappON then issue the payment to the support worker. This means clients and workers do not have to worry about generating invoices.
Plan Managers can take up to 2 tappON weeks to pay an invoice.
tappON is moving to a system where our team will generate an invoice every Thursday, with all shifts completed in the last 7 days and send off to your Plan Manager.
You can choose to inform the team about shifts worked by either:
a) Bulk submitting them on the latest tappON Wednesday night
b) Simply let us know after each shift, and tappON will keep record and generate the invoice Thursday morning.
Dates and Shifts worked:
Plan Manager Agency:
tappON will also be moving to a system of paying Support Professionals any outstanding invoices every Thursday. Upon receipt of payment from Plan Manager, outstanding invoices will be reconciled each Thursday.
This will make payments more regular and smooth for both client and Support Professional. If you have any questions or queries please contact us at firstname.lastname@example.org or by calling 02 9158 6163.