Plan Managing means an external organisation manages clients NDIS funds. They upload invoices/receipts to the NDIS Portal (PROTA) and then issue payment to a company or support professional. It gives participants the flexibility to choose their own supports without the hassle of managing invoices and payments.
When choosing to book supports through tappON and you are Plan Managed, tappON will issue the invoice and send it off to the Plan Manager on your behalf. Once tappON has received payment, tappON then issue the payment to the support worker. This means clients and workers do not have to worry about generating invoices.
Plan Managers can take up to 2 weeks to pay an invoice.
When a users book services through this option, it will show as a
"Payment Type: Transfer"
tappON's system generates an invoice every Thursday, with all shifts that have been booked through the tappON system in the last 7 days.
This is then emailed off to the chosen Plan Manager, where we wait for remittance, and then pass that onto the Support Professional. Remittances to Support Professionals are also conducted on a Thursday, with all payments received in the last 7 days forwarded on.
Please note, tappON only remits payment to Support Professionals once payment has been received from the Payment Manager. After the typical 14 day period, we will however begin following up outstanding payment with the Plan Manager.
If you have any questions or queries please contact us at firstname.lastname@example.org or by calling 02 9158 6163.