With recent events challenging how we work and interact with one another, more members are looking to access telehealth services for the first time. Coronavirus is providing a catalyst to changing how we access our health services.
Whether you receive supports or offer health services to other people it can present an exciting opportunity for new connections as long as supports are offered correctly.
Context - why is this service important to take place virtually in lieu of face to face services. Is it possible to have this service take place virtually instead of face to face? For example offering gardening virtually isn’t going to meet the standard.
Capacity - does everyone involved have the capacity to deliver or receive supports virtually. Do you have a reliable device such as a smartphone, computer or tablet. Is your internet service reliable.
Outcomes - no matter what service is being delivered, it needs to ensure that a virtual session will not compromise the quality of outcome and support a member will receive
Can I use my government funding for this service - one of the key questions members ask, if you have concerns speak with your plan manager, or call the NDIS for confirmation of specific services - The NDIS’ website states telehealth can be used where appropriate and with agreement from the participant - and need to meet both the NDIS Code of Conduct and NDIS Practise Standards
- Can I use medicare to pay for my telehealth services, these changes are evolving the government has expanded it provision of telehealth services, more information can be found here